FAQs

Our Food

Rawgeous Pet Food is made from 100% natural ingredients, human grade high welfare meat, with bone and a small amount of offal, fresh vegetables and herbs. For more information on our ingredients visit our recipe section HERE.

Raw is a species appropriate food for your pet and its digestive system is adapted to dealing with it. They have a more powerful stomach acid than we do, designed to kill off harmful bacteria and the digestion of raw meat is very quick. Our pet food is rigorously tested to ensure it contains no harmful bacteria and provided it is stored correctly it should not present any risk to your pet. Read more about food storage HERE.

Rawgeous Pet Food can be cooked, either quickly wok fried to retain the maximum amount of vitamins and minerals or boiled. Check out this video Eoin made to show you just how easy it is.

If your dog is used to eating kibble, then during the transition to raw food you can slowly reduce the amount of kibble, but to see the benefits of a raw food diet we recommend removing kibble altogether. Rawgeous Pet Food is a complete pet food providing a balanced diet and kibble will not provide any additional nutritional benefit. Kibble may actually slow down your dog’s digestive system.

Rawgeous Pet Food is perfectly balanced to contain the oils, vitamins and minerals your pet needs, so you do not need to provide additional supplements.

You are advised to feed approximately 2.5% of the animal’s body weight daily but every dog is an individual and has a different level of activity and may need to eat more or less depending on it’s body condition. In Winter or after a lot of exercise you may need to feed slightly more, if a dog is overweight and or in Summer you may need to feed less. You’ll find more from our Feeding Guidelines HERE.

You’ll find more from our Feeding Guidelines HERE.

Packing & Delivery

Our boxes are made from fully recyclable, biodegradable materials and our outer labels are printed with vegetable based inks so that we keep our environmental impact to a minimum. We use Wool Cool, thermal insulation made from 100% natural wool fibres. One of nature’s most amazing ‘smart fibres’ with a complex structure and natural properties that cope with extremes of cold and heat. Wool Cool is an amazing packaging solution and you can read more about it HERE.

Yes, it is both biodegradable and recyclable, and it is also re-usable. Check out innovative ways you can re-use the insulation material at #letsboxclever

All across the UK using the couriers DPD. We’ll let you know when your parcel has been dispatched and you’ll subsequently get a text from DPD to confirm your delivery slot. Deliveries are usually between 9am and 6pm.

We would recommend that you are in so that you can receive the delivery and put it straight into the freezer for optimum product quality, but if you really can’t be home you can provide details of a safe space for the driver to leave your box. If the pet food has defrosted you’ll need to ensure it’s eaten within 48 hours.

Deliveries ordered before 12:00 midday Monday to Thursday should be dispatched the same day for next day delivery and are sent on a 24 hour service with DPD. Orders from Thursday (12.00) to Sunday will be dispatched on Monday for arrival Tuesday.

Please refer to your tracking number, to locate your package.

Subscription Help

By subscribing you will receive the benefit of hassle-free delivery on a frequency that suits your needs, your dog and your freezer size. Subscription also means free delivery.

You are in complete control and can cancel or pause your subscription whenever you like in your customer account area of our website. Not that you’ll want to do that to your pup! Make sure you so at least 48 hrs before your next box is due.

Yes. To do this please contact us via woof@rawgeouspetfood.com

Yes. You can change your frequency of delivery in your customer account area.

You can indeed. Get in touch with the team via woof@rawgeouspetfood.com and we’ll help you skip a delivery. Make sure you get in touch at least 72 hrs before you want to skip.